Privacy Policy

Last Updated: May 21, 2025

At Pomelo Creative Agency LLC (“we,” “us,” or “our”), your privacy is important to us. This Privacy Policy explains how we collect, use, disclose, and protect your information when you use our website, social media marketing services, or purchase merchandise.

1. Information We Collect

We may collect the following types of information:

  • Personal Information: Name, email address, phone number, business name, social media handles, etc., provided through contact forms, newsletter signups, or service inquiries.

  • Usage Data: Browser type, IP address, device identifiers, pages viewed, and time spent, collected through cookies and analytics tools.

  • Payment Information: If you engage our services, payment details are collected and processed securely by third-party payment processors.

2. How We Use Your Information

We use your information to:

  • Respond to inquiries and provide requested services

  • Communicate with you, including newsletters and promotional content (you may opt out at any time)

  • Improve website performance and user experience

  • Personalize services and recommendations

  • Fulfill legal, regulatory, or contractual obligations

  • Prevent fraud and ensure the security of our services

3. Sharing Your Information

We do not sell or rent your personal information. We may share your data with:

  • Trusted service providers that help us operate (e.g., web hosts, analytics tools, email marketing platforms, or payment processors)

  • Legal authorities, if required to comply with applicable laws, enforce our Terms of Service, or protect our legal rights and property

All third parties we work with are expected to uphold privacy protections consistent with this policy.

4. Cookies

We use cookies and similar technologies to improve user experience, analyze site traffic, and personalize content. You can disable cookies via your browser settings. However, this may affect certain functionality or features on our site.

5. Your Rights

Depending on your jurisdiction (such as under the California Consumer Privacy Act or GDPR), you may have the right to:

  • Access the personal information we hold about you

  • Request correction or deletion of your information

  • Object to or restrict certain uses of your data

  • Opt out of marketing communications at any time

  • Withdraw consent where processing is based on consent

To make a privacy-related request, contact us at: [email protected]

6. Data Security

We use industry-standard security practices to protect your information, including secure servers, SSL encryption, and access controls. However, no system is 100% secure. Please use discretion when sharing sensitive information online.

7. Retention of Information

We retain personal information only as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law.

8. Third-Party Links

Our website may contain links to other websites not controlled by Pomelo. We are not responsible for the content or privacy practices of those sites. Please review their policies separately.

9. Children’s Privacy

Our services are not directed to children under the age of 13 (or 16 in certain jurisdictions), and we do not knowingly collect personal data from minors without parental consent.

10. Updates

We may update this Privacy Policy periodically to reflect changes to our practices, technology, or legal requirements. The “Last updated” date will always reflect the most recent version. Continued use of our services indicates acceptance of the updated terms.

11. Contact Us

If you have any questions, concerns, or privacy-related requests, please email us at [email protected].