Terms of Service

Last Updated: May 21, 2025

These Terms of Service (“Terms”) govern your use of the website and services provided by Pomelo Creative Agency LLC, a California limited liability company (“Pomelo,” “we,” “us,” or “our”). By accessing our website or engaging with our services, you agree to be bound by these Terms.

1. Services

Pomelo provides marketing, website design and development, content creation, influencer management, paid advertising, and brand development services. Our services may change over time and are subject to availability and written agreement. Any timelines, deliverables, and scope of work will be outlined in individual project proposals or contracts.

2. User Responsibilities

By engaging our services, you agree to:

  • Provide accurate, complete, and timely information

  • Not use our services for any unlawful or unauthorized purposes

  • Not reproduce, distribute, or otherwise misuse our intellectual property

  • Secure legal rights and licenses for any third-party assets (e.g., images, fonts, logos) you provide to us

3. Payments

All services require payment as agreed upon in individual contracts or invoices. Late payments may result in project delays or additional fees. Work may be paused for non-payment. Ownership of deliverables is not transferred until full payment is received. All payments are final and non-refundable unless otherwise stated in the agreement.

4. Intellectual Property

Unless otherwise agreed in writing:

  • All original content, designs, strategies, graphics, code, copy, and other materials created by Pomelo during the course of a project (“Deliverables”) remain the intellectual property of Pomelo until full payment is received.

  • Upon full payment, Pomelo grants the client a non-exclusive, non-transferable license to use the Deliverables for their intended purpose.

  • Rights do not include resale, redistribution, or reproduction of Deliverables for third-party use unless explicitly agreed in writing.

  • Pomelo retains the right to display Deliverables in its portfolio, social media, or promotional materials unless otherwise requested in writing by the client.

5. Confidentiality

Both parties agree to maintain confidentiality of all sensitive or proprietary information shared during a project. Confidentiality obligations will remain in effect for two (2) years after the end of the project unless otherwise agreed in writing.

6. Termination

We reserve the right to terminate a project or service if terms are violated. Clients may terminate services with written notice, subject to cancellation fees if work has begun. If a project is terminated after work has begun, no refunds will be issued for time or resources already allocated. You remain responsible for any outstanding payments for work completed to date.

7. Limitation of Liability

Pomelo is not liable for indirect, incidental, or consequential damages related to the use or inability to use our services. We are not liable for performance issues caused by third-party platforms (e.g., social media channels, website hosts, ad platforms). Our liability is limited to the amount paid for the specific service in question.

8. Governing Law

These Terms are governed by and construed in accordance with the laws of the State of California. Any disputes shall be resolved in the courts of Los Angeles County, California.

9. Changes to Terms

We may revise these Terms at any time. Continued use of our website or services indicates acceptance of the updated Terms.

10. Force Majeure

Pomelo shall not be liable for delays or failure to perform resulting from causes beyond our reasonable control, including acts of God, internet outages, pandemics, labor strikes, or government actions.

11. Contact

Questions? Email us at [email protected]